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 Customer and Revenue
 We help clients to focus the whole organization on their
customers and organizationally introduce CRM
(Customer Relationship Management) |
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- CRM - Assessments
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- Customer Management Strategy
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- Marketing, Sales, Service Strategy
 incl. effective Contact Management
incl. Target, Prospect, Opportunity Management
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- Key Client Management
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- Re-Organisation of Sales/Customer Services
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- Sales Force Management
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Doing a better job in customer facing processes is the most effective way to improve the company performance and
top-line, if focus is on organic growth.
Our competence is to assess, restrategize and reorganize Marketing, Sales, Service and CRM.
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CRM Assessments
Depending on the focus, our CRM Assessments answers questions like: What do we want to communicate to our customers? How do
our customers currently see us (Strength/weaknesses)? (How) do we want to distinguish A/B/C Customers? What can we do better
in our customer facing processes? Which IT functionality would foster our priority processes? etc.
Our CRM assessment outperforms with interdisciplinarity, covering strategic/industry, financial and organization/IT issues.
You get a structured and experienced based review of your CRM isssues and the action plan.
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Customer Management Strategy
This is our comprehensive approach to refine and optimize the customer facing services across marketing, sales, service and CRM.
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Customer Management Organization
This Module contains the work to analyse, refine and optimize customer facing processes and organization across marketing,
sales, service and CRM. It also contains the introduction of an effective Contact Management as well as Target, Prospect
and Opportunity Management.
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Marketing, Sales, Services Strategy
In these Strategy Building Blocks we develop and refine the mission and strategy, re-organize Marketing, Sales and Customer
Services Organizations, introduce improved performance measurement.
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Key Client Management
Companies who depend on a selected number of clients and continuously need to ensure that these clients are fully satisfied,
need to organize not only special delivery and maintenance but also sales and customer services. "Never treat a client as
Non-Key but show your key-clients, that they are!". We can help introduce key client management, so that customers want it to be.
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Sales Force Management
This Module specifically covers Sales Force Changes, which requires Sales experienced people consultants to get acceptance.
It covers the introduction of changes in sales organizations, in actions of sales force people and in performance measurement.
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Capabilities and services 